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SHIPPING & RETURNS PRODUCT INFORMATION ORDERING PRIVACY & SECURITY


Shipping Options Spanish Editions Purchase Orders Privacy Policy
Shipping Charges Other Translations Volume Discounts Security Policy
Returns & Exchanges DVD Format Guarantee  
  Closed Captioning Tax Exempt Customers  

SHIPPING & RETURNS

All ParentMagic orders are processed and shipped the next business day.
Orders placed on a Saturday, Sunday and major holidays will be processed and shipped the following business day.

Standard - US Only
Orders to our US customers are shipped UPS Ground and are usually delivered within 3-5 business days from the order's ship date.

2nd Business Day – US Only
Orders shipped via 2nd Day Service are delivered within 2 business days from the order's ship date.

International - Canada, Mexico and Overseas
Canada, Mexico and Overseas orders are shipped via US Postal Priority Mail service and are usually delivered within 6-10 business days from the order’s ship date. Please note: International orders can be delayed by customs.

Shipments to APO/FPO and PO Box addresses
Orders being sent to PO Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day.

ORDER TOTAL STANDARD
US Only
2nd BUSINESS DAY
US Only
CANADA OVERSEAS
& MEXICO

$0.00 - $15.00 $3.97 $13.97 $12.95 $16.95
$15.01 - $35.00 $4.93 $14.97 $12.95 $16.95
$35.01 - $60.00 $5.87 $15.97 $12.95 $16.95
$60.01 - $86.00 $7.93 $17.97 $12.95 $16.95
$86.01 - $110.00 $9.73 $19.97 $32.95 $47.95
$110.01 - $200.00 $14.95 $24.97 $32.95 $47.95
Over $200.00 $19.97 $29.93 $39.95 $60.95

Mail returns to:
ParentMagic Inc
Returns Department
15922 Blush Drive
Fishers, IN 46037-7319

We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery.

For additional information on returns and exchanges, please contact us at 1-800-442-4453 or 1-317-485-8581 M-F, 9am-5pm EST or ordercenter@parentmagic.com

ORDERING


PURCHASE ORDERS

Online:
Choose the Purchase Order Option during checkout. Be sure to include the name of your business, agency, or organization in the Company Field.

Mail:
ParentMagic Inc
800 Roosevelt Road Suite B309
Glen Ellyn, IL 60137

Fax:
1-800-635-8301 or 1-317-485-8583

TAX EXEMPT CUSTOMERS

Illinois Tax Exempt Customers
Illinois tax exempt customers please complete your online Customer Registration then contact us at taxexempt@parentmagic.com to request tax exempt status. You will be notified as soon as your account has been updated and then you can complete your order. You only need to do this once as all subsequent orders will reflect your tax exempt status.

Tax Exempt Customers Out-Side of Illinois
No sales tax will be charged. Only Illinois orders are taxed.

Privacy


Privacy Policy
Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.

We hate spam as much as you do. Clear unsubscribe details are always shown on any newsletter or promotional emails. If you choose not to receive our free newsletter, we will only contact you to answer your queries and/or send you your order confirmation and shipping notification.

We may from time to time, send you pertinent information on product updates, special offers or special discounts should you choose to subscribe to this service.

ParentMagic also implements an advanced security method based on dynamic data and encoded session identifications and hosts the Services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, ParentMagic requires unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data.

GENERAL PRODUCT INFORMATION

Other Translations
Contact us at custcare@parentmagic.com for more information.

DVD Format
The 1-2-3 Magic, More 1-2-3 Magic and Surviving Your Adolescents programs are on DVD. All of our DVDs are REGION ALL which means the discs are uncoded and can be played worldwide.

Closed Captioning (CC)
All of the DVDs sold by ParentMagic (except the Spanish editions) include closed captioning.