SHIPPING & RETURNS

SHIPPING OPTIONS

Standard - US Only
Orders to our US customers are shipped UPS Ground and are usually delivered within 3-5 business days from the order's ship date.

2nd Business Day – US Only
Orders shipped via 2nd Day Service are delivered within 2 business days from the order's ship date.

International - Canada, Mexico and Overseas
Canada, Mexico and Overseas orders are shipped via US Postal Priority Mail service and are usually delivered within 6-10 business days from the order’s ship date. Please note: International orders can be delayed by customs.

Shipments to APO/FPO and PO Box addresses
Orders being sent to PO Boxes or Military APO / FPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day.

Shipping & Handling Charges
All ParentMagic orders are processed and shipped the next business day. Orders placed on a Saturday, Sunday and major holidays will be processed and shipped the following business day.

Returns & Exchanges
Your complete satisfaction is guaranteed. Every product sold by ParentMagic is unconditionally guaranteed. If any item does not meet your expectations, for whatever reason, return it to ParentMagic, Inc within 30 days of the delivery date for an exchange or full refund of the purchase price. Please follow the instructions on the invoice enclosed with your order to complete your return or exchange. We're sorry, but shipping fees are not refundable.

Mail returns to:
ParentMagic Inc
Returns Department
15922 Blush Drive
Fishers, IN 46037-7319

We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery.

For additional information on returns and exchanges, please contact us at 1-800-442-4453 or 1-317-485-8581 M-F, 9am-5pm EST or ordercenter@parentmagic.com

ORDERING

PURCHASE ORDERS

Online:
Choose the Purchase Order Option during checkout. Be sure to include the name of your business, agency, or organization in the Company Field.

Mail:
ParentMagic Inc
800 Roosevelt Road Suite B309
Glen Ellyn, IL 60137

Fax:
1-800-635-8301 or 1-317-485-8583

Volume Discounts
Volume discounts are available on all of our books and DVDs! SAVE $2.00 per book when you order 10 or more. SAVE $10.00 per DVD when you order 10 or more. Your savings will be calculated at check out.

Product Guarantee
Your complete satisfaction is guaranteed. Every product sold by ParentMagic is unconditionally guaranteed. If any item does not meet your expectations, for whatever reason, return it to ParentMagic, Inc within 30 days of the delivery date for an exchange or full refund of the purchase price.

TAX EXEMPT CUSTOMERS

Illinois Tax Exempt Customers
Illinois tax exempt customers please complete your online Customer Registration then contact us at taxexempt@parentmagic.com to request tax exempt status. You will be notified as soon as your account has been updated and then you can complete your order. You only need to do this once as all subsequent orders will reflect your tax exempt status.

Tax Exempt Customers Out-Side of Illinois
No sales tax will be charged. Only Illinois orders are taxed.

Privacy

Privacy Policy
Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company. All data collected is for our internal use only.

We hate spam as much as you do. Clear unsubscribe details are always shown on any newsletter or promotional emails. If you choose not to receive our free newsletter, we will only contact you to answer your queries and/or send you your order confirmation and shipping notification.

We may from time to time, send you pertinent information on product updates, special offers or special discounts should you choose to subscribe to this service.

Security Policy
The security of your personal information is very important to us. We follow the highest industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure data is safe, secure and available only to you.

ParentMagic also implements an advanced security method based on dynamic data and encoded session identifications and hosts the Services in a secure server environment using a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, ParentMagic requires unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of data.

GENERAL PRODUCT INFORMATION

Spanish Editions
The 1-2-3 Magic book and both 1-2-3 Magic DVDs and related packages are available in Spanish Editions.

Other Translations
Contact us at custcare@parentmagic.com for more information.

DVD Format
The 1-2-3 Magic, More 1-2-3 Magic and Surviving Your Adolescents programs are on DVD. All of our DVDs are REGION ALL which means the discs are uncoded and can be played worldwide.

Closed Captioning (CC)
All of the DVDs sold by ParentMagic (except the Spanish editions) include closed captioning.